With all the many different fencing companies out there, it’s hard to know which one you can trust when you’re ready to invest in a good fence. Let me introduce you to a company I have absolute confidence in: Best Vinyl Fence and Deck. I trust them because we’ve investigated how they do business, the way they treat their customers, and as a result, I am proud to declare Best Vinyl Fence and Deck Gephardt Approved.
Co-owner Brandon Brooks explains that the story of Best Vinyl Fence and Deck began back in 2000, when his business partner, Vance Barrett, took a college job as a subcontractor for various fence companies installing fencing. Brooks says Barrett quickly saw that there was no commitment to quality, craftsmanship, customer satisfaction, or timely service. That is when he decided to strike out on his own, forming Best Vinyl Fence and Deck, which Brooks joined as partner in 2002.
Since that time, Brooks tells me that Best Vinyl Fence and Deck has grown into a company with 44 associates and installers that work only for Best Vinyl. “Keeping our installers exclusive allows us to train them the way we want them to treat customers,” says Brooks. “We don’t really have salespeople, as much as we have ‘educators’ on fencing products.” He explains to me that the goal of Best Vinyl is to provide a professional, honest, and informative consulting process with the customer, with all associates arriving in uniform, driving a company vehicle.
“We Will Exceed Your Expectations…”
“Each one of our customers receives a welcome packet in the mail, that gives them a password to our website,” Brooks explains. “This way, they can go to our site and access their own project and work order, to make sure everything is exactly the way they want it to be. Then, when our installers show up with equipment, they do a detailed walk through of the work order with the customer before they even touch the property,” he says. “That way, there are no miscommunications, and we are able to make sure the customer is getting exactly what they want.”
And when I asked Brooks what the goal of Best Vinyl Fence and Deck was, he told me it was to be the vinyl fence market leader nationwide. “I know that with our dedicated associates, commitment to continuous improvement and innovation, and integration of the latest technology in the field, that goal is in our near future,” he explained. In fact, they already have a location serving Hawaii residents, with 20 employees working there. “We saw a need, and our business there is doing very well,” he tells me. “The tropical climate is a perfect environment for vinyl products.”
So, there you go: Best Vinyl Fence and Deck. Now you know what I know about the company, and you know why our investigation into them found zero unaddressed customer complaints. Now you know why I am proud to endorse Best Vinyl Fence and Deck as Gephardt Approved.
~ Bill Gephardt