“I like to solve problems for our customers.”
-Jeff Stout, President, Fink & McGregor
“Mortgages can be a real adventure,” says Jeff Stout, President of Fink & McGregor. “You never know what’s around the corner. But I like to make things better for our customers, and I especially I like to solve problems.”
Jeff tells me he’s been solving problems for his clients for about 16 years, when he first opened the doors at FINK & McGREGOR. Having been in the real estate business for over 25 years, Jeff is proud of the fact that he’s assembled a team of overachievers who are determined to provide the best possible mortgage experience for their customers.
“Over the years, I’ve found that it’s really important to listen to our customers,” says Jeff. “Sometimes I have to dig in and ask a prospective borrower what they are really after. They may think they want one thing, but they find out there are other loan options that make more sense. When we get started, we don’t want to go down the wrong road.”
The key, according to Jeff, is to take the approach of simplifying the loan process for their customers so they are able to choose the best loan product for their situation. In my view, Jeff and his team look at the mortgage process through the eyes of a confused customer, who, after all, only takes out one or two or three mortgages in their entire lifetime.
“These days in the mortgage business, it’s not like anybody has any loan products that others don’t have,” says Jeff. “I’m a mortgage broker, so we have different lending options and a variety of loan programs. It matters, because you can shop around for the best price, and we can find the right lender and loan for that particular borrower. We’re able to do more than someone who is a direct lender, because we are not beholden to that one lender.”
According to Jeff, FINK & McGREGOR offers a wide variety of mortgage services including: Refinancing, Lower Monthly Payment, Debt Consolidation, Home Buying, and First Time Home Buyer Loans. “When people call to inquire about our services, they find that they are getting more of a consultation over the phone,” explains Jeff. “I take the more educational approach, and I work through every angle. I’ll tell a borrower what the rate would be, what the costs will be, and I don’t overpromise. At the end of the consultation, some people want to know what I think they should do and they ask for my opinion. But it’s usually pretty self evident when you get to that point. I give people an honest assessment of their options, but I don’t push anybody.”
“I want our customers to feel like they’re taken care of, that they are listened to,” says Jeff. “We can see that we help make the lives of our customers better than when they started, either by helping them get into a new home, or by saving them money on their monthly payments.”
“Our single, most important goal is to make sure every customer comes away happy.”
Our investigation revealed that Jeff’s approach of simplifying mortgages for his customers is a good way of doing business, for the customer as well as for his employees. “For me, this company is a great opportunity, where every day is a new adventure as far as what happens. I just like what I do, coming up with new ideas, moving forward on loans, and getting to meet new clients.”
So there you go: FINK & McGREGOR, also known as FOUR MINUTE MORTGAGE/MORTGAGES MADE SIMPLE: Now you know what our investigation revealed about this company’s history and their commitment to customer service.